Part 1: Vacation Rental Property Protection
Part 2: Assistance Services
Vacation Rental Property Protection
Evidence of Coverage
Virginia Surety Company, Inc.
175 West Jackson Blvd.
Chicago, IL 60604
This insurance coverage does not provide any benefit payments for:
In the event You require Assistance Services while traveling to or from Your scheduled Stay at Your rental property, the following services are provided to You and Your Covered Guests. The Assistance Services shall end once You have returned to Your scheduled origination point as specified on Your itinerary or travel tickets or the date Your scheduled Stay is completed.
Pre-Trip Assistance - Included
Traveler’s Assistance - Included
Legal Assistance - Included
Medical Assistance - Included
Emergency Cash Transfer - Included
Roadside Assistance ($50 per breakdown) - Included
Emergency Assistance Services
For Emergency Assistance Please Contact
On Call International TOLL FREE at:
A 24-hour emergency telephone assistance service is available for Covered Guests so that, in the event of an emergency during Your Stay, English speaking help and advice may be furnished to You.
Pre-Trip information: On Call can provide You with updated information on passport, visa and vaccination requirements, as well as cultural and exchange rate information.
Health Hazards Advisory: On Call can provide You with up-to-date travel advisories.
Weather Information: On Call maintains current information regarding weather conditions for both domestic and international travel destinations, which are available through On Call’s operation center.
On Call’s multilingual staff can assist You in solving a variety of unexpected complications during Your Stay, such as delivery or re-routing of misplaced luggage when checked with a common carrier or lost or stolen tickets or belongings.
Locating Legal Services: During the course of Your Stay, should any problems arise requiring legal assistance or You are arrested, detained or involved in an automobile accident, On Call can assist in contacting a local attorney or the appropriate consular officer. On Call will maintain communications with You, Your family, and employer until legal counsel has been retained by You.
Bail Bond Services: On Call can assist in securing bail bond services in all available locations.
Medical Referrals: Unexpected medical and dental emergencies can happen anywhere, anytime. You may be in unfamiliar surroundings when You suddenly need medical or dental care. If a medical emergency arises during Your stay, On Call will assist You in finding local medical care, English speaking Physicians, dentists and medical facilities worldwide. On Call can also assist You in confirming coverage and, if required, help You arrange immediate settlement of medical expenses resulting from an injury or sickness during Your covered Stay.
Replacement of Medication and Eyeglasses: On Call will arrange to fill a prescription that has been lost, stolen, or requires a refill, subject to local law, whenever possible. On Call will also arrange for shipment of replacement eyeglasses or other necessary personal medical items that may have been forgotten, lost or depleted while traveling. Costs for shipping of medication or eyeglasses, or a prescription refill, etc., are Your responsibility.
Medical Insurance Assistance: On Call can assist You by coordinating notifications to Your home Physician, medical insurers or managed care organizations and arrange Emergency Evacuation services. On Call can also assist You in verifying policy enrollment, confirming coordination of multiple insurance benefits, and handling claims paperwork flow.
If You need emergency cash during Your Stay, On Call Assistance can help arrange a fund transfer through Your credit cards, family, friends, employer or similar source if You need cash while on Your Stay.
Roadside Assistance Services are provided under this Plan 24 hours a day, 365 days a year while You are on a covered Stay. Please refer to the attached Explanation of Roadside Assistance Services which outlines the terms and conditions that apply. If You did not receive a copy of this attachment, please contact The Property Management Company for a copy.
Emergency Roadside Assistance
Services are available 24 hours a day, 365 days a year while You are on a covered Stay. You will only have to pay for any non-covered expenses or covered costs in excess of Your $50 per occurrence maximum. Service must be covered under the terms and conditions of this contract while You are on a scheduled Stay and is available only for the specific Covered Vehicle registered as part of this Agreement.
All of the services provided are described herein and are applicable throughout the United States and Canada.
All 24 Hour Roadside Assistance services are provided by Brickell Financial Services Motor Club, Inc. dba Road America Motor Club, administrative offices at 3081 Salzedo Street, Coral Gables, Florida 33134. For Mississippi and Wisconsin customers, services are provided by Brickell Financial Services Motor Club. For California customers, services are provided by Road America Motor Club, Inc.
Just call the TOLL-FREE Number, 1-800-530-8886, and a service vehicle will be dispatched to Your assistance. Important: Please be with Your Covered Vehicle when the service provider arrives, as they cannot service an unattended Covered Vehicle. Note: Only one service call for the same cause will be covered during any seven-day period.
Covered Services include:
The following items are not included as part of the emergency roadside assistance services:
Cost of parts, replacement keys, fluids, cost of fuel, material, additional labor relating to towing, or the cost of installation of products. Non-emergency mounting or removing of any tires, snow tires, off-road tires, or similar items. Tire Repair at any location other than a roadside disablement site. Service for any Vehicles in tow. Any and all taxes or fines. Damage or disablement due to fire, flood, terrorism or vandalism. Winching, Extrication, Towing from, service or repair work performed at a service station, garage or repair shop. Service on a Covered Vehicle that is not in a safe condition to be towed. Non-emergency towing or other non-emergency service. Impound towing or towing by other than an authorized service provider; Vehicle storage charges; a second tow for the same disablement. Towing or service on roads not regularly maintained, such as sand beaches, open fields, forests, and areas designated as not passable due to construction, etc. Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking,or other violations of law. Service shall not be provided in the event of emergencies resulting from the use of intoxicants or narcotics, or the use of the Covered Vehicle in the commission of a felony. Repeated service calls for a Covered Vehicle in need of routine maintenance or repair. Only one disablement for the same cause during any seven-day period will be accepted. Services obtained independently of Road America. This is not a Reimbursement Service.
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